Terms and Conditions

About Us
Bestfeed UK Ltd. are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Bestfeed UK Ltd.
Unit 1, The Pilot Building
Quarryside Business Park
Trowers Way
Redhill, Surrey
RH1 2LJ
United Kingdom
Phone: 01737 78 11 40
Fax: 01737 76 66 01
Email:
VAT Registration Number tba
EU food production licence Number WET aPL0607001pl

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept payment by both credit and debit cards.
We accept, Switch, Delta, Visa and MasterCard.

When you receive confirmation of your order, this is only an indication that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the event that a mistake has been made in pricing, where we have inadvertently under-priced goods, or we are no longer able to supply a particular product. In the case of a price increase, we will always contact you first to ensure that the revised price is acceptable.

Shipping And Handling
Charges for delivery are not included in the stated product price - see Delivery for details of applicable charges. Every product on this site is delivered by our standard service in the UK mainland (excluding the Scottish Highlands, islands or Northern Ireland, the Isles of Scilly, Isle of Man and Channel islands.) unless you select a different delivery option at the checkout, all products ordered by this method will normally arrive within 3-5 working days working days.

Delivery Schedule
Subject to availability we will ship your order on the next working day (Monday to Friday, Bank Holidays excluded). You should normally receive your order within 3-5 business days.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
VAT at the standard rate of 17.5% is included in all retail orders, on wholesale orders VAT will be added to all orders. Goods that are dispatched to addresses outside of the European Union are generally not subject to EU VAT. When ordering goods from Bestfeed for delivery overseas, you may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they may be.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our bankers' computer. They are not held in clear text on any website.

Guarantee
Our food products are guaranteed for up to 3 months and all the foods from Bestfeed are fresh at the time of despatch, should you however be disappointed with the food please return it to us within the 3 month period and we will give you a full refund.

All Bestfeed products are made under strict EU regulations, however we cannot guarantee that every pet will enjoy them. The feeding guides are guides only and you should be careful not to over feed your pet.

Reaching Us
If you need to reach us, please , alternatively, you can write to us at the following address:

Bestfeed UK Ltd.
Unit 1, The Pilot Building
Quarryside Business Park
Trowers Way
Redhill, Surrey
RH1 2LJ
United Kingdom

Privacy Policy
Bestfeed UK Ltd. do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third parties for goods delivery purposes

Returns Policy
WITHIN 28 DAYS OF RECEIPT:
We offer a 28 money-back refund on all foods purchased that are found unfit for use. This refund does not extend to the cost of delivery or return and your product will need to be inspected before reimbursement.


UNWANTED GOODS:
Within 7 days of receipt.

Provided your purchase remains unused and 'as new' unopened with all bag or box seals intact we will accept the product back for a full refund up to 7 days after purchase without question. This refund does not extend to the cost of delivery or return and your product will need to be inspected before reimbursement.

We will process a refund by the same means that the goods were purchased, less a 5% handling charge to cover our re-stocking, administration and carriage costs. If you prefer to exchange your returned goods for an alternative product to the same or higher value, we may waive the handling charge.

It is your responsibility to ensure the products are securely packaged.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm